California DDS / CEA, Level C – Deputy Director, Division of Community Assistance and Resolutions

Link to Online Announcement

Job Posting:
CEA, Level C – Deputy Director, Division of Community Assistance and Resolutions
Department of Developmental Services – Headquarters
JC-390313 – CEA, Level C – Deputy Director, Division of Community Assistance and Resolutions
C. E. A.
$12,329.00 – $13,998.00 per Month
Final Filing Date: 10/6/2023

Job Description and Duties
Under general direction of Chief, Data Analytics and Strategy, the Deputy Director, Division of Community Assistance and Resolutions provides leadership, sets and updates policy for community appeals and resolutions, risk management and quality assurance programs. The Deputy Director represents the Department of Developmental Services (DDS) before stakeholder groups, regional centers (RC), other state departments, California Health and Human Services Agency, the public, the media, and the Legislature. The incumbent will lead engagements with RCs and other stakeholders regarding community appeals and resolutions, risk management and quality assurance activities. In addition, the CEA will support the Ombudsperson in similar public engagements, and in internal engagements regarding recommendations for policy and practice changes. Functions as part of DDS’ executive management team on matters affecting DDS and its workforce.

The physical office location shall be determined following selection of the candidate. The DDS office locations are in the following counties: Sacramento, Orange, Riverside, Sonoma, or Tulare.

This position is eligible to participate in DDS’ hybrid telework schedule. Participation in telework is subject to DDS’ guidelines.

You will find additional information about the job in the Duty Statement.

Minimum Requirements
This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

Additional Documents

Position Details
Job Code #: JC-390313
Position #(s): 472-538-7500-001
Working Title: CEA, Level C – Deputy Director, Division of Community Assistance and Resolutions
Classification: C. E. A.
$12,329.00 – $13,998.00 A
# of Positions: 1
Work Location: United States
Job Type: Career Executive Assignment – Non Tenured, Full Time

Department Information
The California Department of Developmental Services (DDS) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.

These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.

Special Requirements
A Statement of Qualifications (SOQ) is required and is a narrative discussion of the candidate’s education, experience and/or training that would qualify him/her for this position, related to the Minimum Qualifications, Knowledge and Abilities, Special Personal Requirements, and Desirable Qualifications. The SOQ must be typed in 12-point Arial font, single spaced, and be no more than two pages in length.

This position is a key member of the Department of Developmental Services’ (DDS) executive management team. The position runs a division that includes risk management, quality assurance, two ombudsperson offices, and provides due process for individuals with intellectual and developmental disabilities. Most of these programs interact directly with individuals and their families about their experiences, and thereby inform policy and DDS’ oversight of statewide developmental disabilities services.

Please address both items below as your statement of qualifications:

  1. Please describe an experience where you led an organization or initiative that received information from internal and/or external individuals and/or entities. Explain how you used the information to effect change.
  2. In this role, explain how you would approach using incoming information to make improvements for the individuals who receive regional center services. Describe the people you would need to interact with, and why.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/6/2023

Who May Apply
Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Developmental Services – Headquarters
Attn: Claudia Lutz
Exam Unit
1215 O Street, MS 10-40
Sacramento, CA 95814

Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Developmental Services – Headquarters
Claudia Lutz
Exam Unit
1215 O Street, MS 10-40
Sacramento, CA 95814
08:00 AM – 05:00 PM

Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications – A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate’s education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely in writing. SEE “SPECIAL REQUIREMENTS” ABOVE FOR INSTRUCTIONS.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements
All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

General Qualifications
State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Knowledge and Abilities
Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

Must possess the knowledge of The Lanterman Act, developmental disabilities, the regional center (RC) service system, and processes and protocols in California state government. Principles, practices, and trends of public and business administration including management, supportive staff services, and employee supervision.

Must have the ability to supervise and train subordinate staff. Develop and maintain cooperative and harmonious relationships with department and RC staff, the public, and others; work with professional personnel in the field relating to coordinating and developing services for persons with developmental needs.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A – Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B – Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C – Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications
In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Applicants should have knowledge of The Lanterman Act, federal Individuals with Disabilities Education Act (IDEA), and programs, policies, and activities of the developmental disabilities services system; principles, practices, and trends of policy formulation; governmental functions and organization at the state level; DDS’ goals and objectives; broad variety of current quality assurance methods and processes; advanced skills in data analysis, infographics, and Microsoft Office, with emphasis on Excel, Word and PowerPoint, and other quality assurance program applications.

Applicants should be able to plan, organize, and oversee; gain the confidence and support of top-level administrators and advise on a wide range of quality assurance and other program matters; develop cooperative working relationships with representatives of all levels of government, the public, stakeholders, and the Legislative and Executive Branches; analyze complex problems and recommend effective courses of action. Synthesize data from a variety of sources and disciplines. Analyze data and present information and ideas effectively. Develop, review, and edit sensitive and complex written reports and establish and maintain project priorities.

Examination Information
If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements
If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.
As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:

California State Employee Benefits Summary
CalPERS Health Benefit Summary 2023
Benefit information can be found on the CalHR website and the CalPERS website.

Additional Information
Electronic application submission is highly encouraged.

Remove Confidential Information
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.

Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

To apply for this job please visit