Mary Lou Bourne to Join NASDDDS as Director of National Core Indicators and Quality Assurance

Mary Lou most recently was the Managing partner for Support Development Associates, focusing on the implementation of person centered practices from first contact with families, through monitoring of service delivery; and is particularly interested in the identification and measurement of quality outcomes for people supported by Human Service Systems. 


Her current practice includes large scale systemic change and development of methods to support a performance-based learning culture within government funded human service systems.  Mary Lou has been appointed a Malcolm Baldrige National Program Examiner 4 times, and has developed a person centered agency assessment based on the Baldrige Criteria.   She has presented “Person Centered Thinking to Person Centered Systems” to the Headquarters and Regional staff of the Health and Human Service Administration on Community Living.  Mary Lou has been involved with the Office of the National Coordinator for Health IT Systems, electronic Long Term Service and Support plan development Community of Practice.  She is a Mentor Trainer for the Learning Community for Person Centered Practice and has supported the development of person centered practices across the US and in the UK and serves as Faculty to the National Leadership Institute on Developmental Disabilities. 


NASDDDS is delighted to welcome Mary Lou to the Association!