Many NASDDDS members are in the process of building new or making improvements to existing case management and incident management systems. To assist our members in ensuring the best possible products, NASDDDS offers the attached briefs. In partnership with Alissa Halperin from Halperin Butera Consulting and Anne Jacobs from Riverstone Health Advisors, NASDDDS consulted with states and reviewed RFPs and contracts to identify strong practices for building systems or customizing off-the-shelf solutions. While these briefs are specifically about case management and incident management systems, many of the practices are translatable for any procurement and/or contract management.
Supporting State Electronic Case Management and Critical Incident Management Systems Design and Development